Program Complaint Policy

Professional Code of Conduct and Ethics Policy

PURPOSE

To provide the highest standard of clinical training, and continuing education, to speech language pathologists. This is highlighted by ensuring our core values of caring and compassion for others, which are embedded throughout our courses, personnel, and programming. We are committed to continuous improvement, through collaboration with peers, along with our affiliations with credentialed clinicians, and innovators in the field of speech clinical medicine. We also include the non-discrimination policy, which adheres to the Federal EEO law.

POLICY

This policy was developed to provide guidelines, with our business ethics and expectations, for performance while providing education and training to our hospital customers. The company will also use these policies: Professional Conduct and Non-Discrimination, to outline the consequences for violating these policies.

Respect for Others

            It is mandatory to respect everyone within the company, and those that we interact with through our association in clinical training. We the company will be kind, polite and understanding. We will respect others’ personal space, opinions, and privacy. Foul inappropriate and/or disparaging language is forbidden. Any type of violence is strictly prohibited and will result in immediate termination. Those affiliated with the organization are not permitted to harass or victimize others.

Should a course participant, colleague, or an individual contracted to work on behalf of the Company, is offensive, demeaning or threatening toward the Company and others, we ask that the individual(s) be reported immediately to the owner. Rudeness and dismissiveness should also be reported if it is excessive and frequent.

Integrity and Honesty

            When working with others, we as a Company pride ourselves on being honest and transparent. We do not tolerate deceitful, malicious, or petty conduct. Such conduct may result in immediate termination, depending on the pervasiveness of the behavior.

Conflict of Interest

            Conflict of interest may occur whenever an employee or contractor’s personal or professional interest, in a particular subject, leads you to actions or activities within a relationship that undermines the company. This includes situations by way of using one’s position of authority, for their own personal or professional gain. The Company will not allow anyone to exploit company resources, to support a personal money-making business. It is the responsibility of the staff to report any potential conflicts of interest, currently or before the individual signs a contract with the company.

Justice

            The Company requires contractor nor employee, act in a way that exploits others, their hard work, or their mistakes. Our philosophy is to give everyone equal opportunity and speak up when someone else does not. Do not discriminate against any individual, but particularly against people in protected classes, as this is prohibited by law. If an employee or contractor suspects an individual may have an unconscious bias that influences decision-making, they are asked to reach out to the owner for guidance.

The company will not show favoritism towards course participants and will be transparent when deciding to praise or reward a participant.

Competency and Accountability

            The company asks that those within the organization take responsibility for their actions. Failing to be accountable on a regular basis, or in an important situation, may result in termination.

Non-Discrimination

Discrimination based on race, color, religion, and sex, included pregnancy and sexual orientation, or gender identity, national origin, disability, age (40 or older), or genetic information, (including family medical history), is illegal and will not be tolerated.

• The Company will provide reasonable accommodations to applicants, and employees who need them for medical or religious reasons, as required by law.

• Reporting discrimination.

• The owner will receive and respond to discrimination complaints or questions.

• Employees will not be punished for reporting discrimination, participating in a discrimination investigation or lawsuit, or opposing discrimination.

• The Company will protect the confidentiality of employees who report discrimination or participate in a discrimination investigation, to the greatest possible extent.

• Require managers and other employees with human resources responsibilities, to respond appropriately to discrimination, or to report it to individuals who are authorized to respond.

• The company will be prompt, thorough and remain impartial in the investigation of complaints.

• The company will be prompt and effective with corrective and preventative action when necessary.

• Company employees who file internal complaints will receive notice of their complaint, the results of an investigation, and any corrective and preventative action taken.

• We shall describe the consequences of violating the non-discrimination policy.

Federal state and local laws may prohibit additional types of discrimination, and/or require the Company to provide reasonable accommodations for other reasons. Federal, state, and local government websites may have additional information about these laws. Company will post the EEO law.

Cancellation and Refund Policy

PURPOSE

This policy describes the cancellation and refund policies established by the Company. This applies to any participant registered for any courses or training.

CANCELLATION POLICY

Should the Company cancel any scheduled continuing education program or training, it would be due to unforeseen circumstances (i.e., severe inclement weather at the course location). All registered participants will receive a phone call, text, or email as soon as possible, should a cancellation occur. If there is a cancellation, the participant can apply their registration fee to another scheduled course listed on the website. The Company will move the participant’s registration to that course and location. A notification of the change will be sent via email to the participant. If the next scheduled course is not convenient for the participant, a refund may be provided.

REFUND POLICY

For participants that are unable to attend any continuing education program or training that they are registered for due to a scheduling conflict, work related requirements, illness (personal or family) or an emergency, the Company will reimburse the participant in full if notification is provided by e-mail or phone call to the Company.  A no-show will not receive reimbursement. The registration fee may be refunded via PayPal with a return explanation from PayPal, or by check from the company mailed within twenty-four hours. Notice of cancellation will be included with the check.